Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and Pingr AI (“Pingr”, “we”, “us”, or “our”) regarding your access to and use of the Pingr conversational AI automation platform, APIs, web interfaces, and related documentation. By creating an account, connecting a communication channel, or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Platform Services & Architecture

Pingr AI provides software-as-a-service (SaaS) tools designed to orchestrate customer conversations across WhatsApp and Voice AI channels, synchronize context with customer relationship management (CRM) databases, and execute automated business workflows (e.g., booking slots, creating support tickets, and routing escalated queries).

3. Account Registration & Security

To access the platform, you must register for an enterprise account. You agree to:

• Provide accurate, current, and complete corporate registration information.
• Maintain the absolute confidentiality of API keys, authentication credentials, and webhook secrets.
• Promptly notify Pingr AI of any unauthorized access or security compromise involving your account.

4. Acceptable Use & Messaging Policies

You are solely responsible for ensuring your customer communications comply with all applicable telecommunications, anti-spam, and privacy regulations (including TCPA, GDPR, CAN-SPAM, and Meta WhatsApp Business Messaging Policies). You agree NOT to:

• Transmit unsolicited bulk messages (“spam”) without verifiable customer opt-in consent.
• Impersonate any individual or entity or generate deceptive, fraudulent, or harmful communication.
• Attempt to reverse-engineer, decompile, or bypass security barriers on the Pingr platform.
• Utilize the service in any manner that violates third-party communication channel terms.

5. Customer Data & Intellectual Property

Your Data: You retain 100% ownership and intellectual property rights over all customer conversation contents, customer records, CRM data, and media submitted to the platform. Pingr processes customer data solely to perform agreed platform functions.

Pingr Platform: Pingr AI retains all rights, title, and interest in and to the platform software, algorithms, user interfaces, branding, and proprietary documentation.

6. Subscription Terms & Billing

Platform subscriptions are billed on a recurring monthly or annual basis according to the selected plan tier. Key billing terms include:

• Annual Discounts: Annual plans receive standard billing discounts and are billed upfront for the 12-month period.
• Prorated Adjustments: Mid-cycle tier upgrades are prorated based on remaining days in the active cycle.
• Cancellations: You may cancel your subscription at any time; access remains active through the end of the paid billing period.

7. Disclaimers & Limitation of Liability

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PINGR AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PINGR AI BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM PLATFORM USAGE OR INTERRUPTIONS IN THIRD-PARTY TELECOMMUNICATION NETWORKS.

8. Termination & Suspension

Pingr AI reserves the right to suspend or terminate accounts that engage in egregious abuse, unlawful messaging, or non-payment of subscription fees following reasonable notice.

9. Business Address & Legal Notices

These Terms shall be governed by and construed under applicable laws. For legal inquiries, formal notices, or business correspondence, please contact us or write to our office: